Primary Job Responsibilities: 

• Recruit, hire, train, supervise, coach, and counsel Team Members
• Leadership of a professional, FUN & positive Team Member and Customer experience
• Ensure compliance with safety and sanitation regulations by following and enforcing ServSafe regulations
• Foster and lead environment of sales driving in all channels to meet sales budgets and forecasts
• Compile work schedules and reports
• Ensure shop is in compliance with all local, state and federal regulations
• Performs all Team Member job duties including scooping and other tasks to ensure great customer service
• Learn details of all machine & appliance functionality ensuring proper performance of equipment. 
• Control inventory and purchased spend management
• Enforce Spilled Milk Ice Cream & Cereal Bar corporate policies and procedures
• Plan, organize, coordinate, and manage ice cream preparation and sales operations
• Analyze food service retail operations and cost effectiveness; communicate with Store Team and Corporate to implement improvements or changes, issues and concerns relating to ice cream menu items, service, menus, recipes, policies, operational procedures, facilities and equipment
• Place purchase orders for supplies, commodities and associated products and support for the purchase or requisition of retail & food service equipment
• Maintain recipes, pricing and portion control; maintain weekly and monthly reports as required.
• Maintain and report to Spilled Milk Ice Cream & Cereal Bar Support Center; temperature logs, receiving logs and packing lists, inventory control logs, Store Self-Assessment audits, sales and tip data
• Report Human Resources or Customer incidents to Spilled Milk Ice Cream & Cereal Bar Support Center

*The above points should not be considered an all-inclusive description of the job or job duties.  Team Members in all positions may be asked to perform other duties when needed, during times of co-worker’s absence, or to balance workload(s), retail process and/or retail volume changes

Position Requirements:

• 18 years old or older
• Open availability, Monday - Sunday, 40+ hours a week including evenings, weekends & holiday
• Leader of positivity!
• Have a current ServSafe Managers Food Handlers certification